Horizon Living Group accepts referrals from participants, families, healthcare professionals and Support Coordinators across the Perth Metropolitan Area. Every enquiry is handled promptly and professionally, with a clear pathway from first contact through to service commencement. The process has been designed to be straightforward, so participants can access the support they need without unnecessary delay.
Referrals to Horizon Living Group are welcome from a range of sources, including:
Regardless of who initiates contact, each referral is treated with the same level of care and professionalism. There is no need for a formal document or lengthy paperwork to get started. A phone call or online enquiry is enough to begin the conversation.
The process begins with a conversation about the participant’s current needs and NDIS plan. This helps confirm whether our services are suitable and gives the Horizon Living Group team an early understanding of the support being sought, including preferred times and any overnight or weekend requirements.
A consultation is arranged to discuss the participant’s goals in more detail. This may involve the participant, their family and their Support Coordinator. We provide a choice of suitable available support workers or registered nurses and share their bios beforehand. Participants can then enjoy a free, no-obligation meet and greet to ask questions and decide who they feel comfortable with. There is no charge to the participant or their NDIS plan for this meeting.
Based on the consultation, a tailored support plan is developed with the participant. This reflects their specific goals, preferences, chosen support team and funded supports. Participants remain involved in decisions about who supports them and how their care is delivered. Support can be arranged 24 hours a day, seven days a week, according to individual needs and agreed arrangements.
Once the support plan and service agreement are finalised, services are scheduled with the participant’s chosen support team. Clear communication ensures participants and families know what to expect from day one. We continue checking in as support begins, welcoming feedback and discussing changes to the schedule or support team whenever needed.
Horizon Living Group provides disability support services throughout the Perth Metropolitan Area, working closely with participants, families, Support Coordinators, Plan Managers and healthcare professionals including hospitals.
Services include community nursing, personal care, household tasks, community participation, travel and transport, and development of daily living skills. This broad service offering allows participants to access coordinated, professional support without needing to engage multiple providers.
