Privacy Policy, Information Management & Website Terms
Effective Date: 2 July 2026
Version: 1.0
Last Reviewed: 2 July 2026
Our Commitment
At Horizon Living Group Pty Ltd, we are committed to protecting the privacy, dignity, rights and personal information of every participant, family member, representative, employee, contractor, volunteer and visitor who engages with our organisation.
As a Registered NDIS Provider, we understand that trust is built through professionalism, integrity, transparency and accountability. Protecting confidential information is fundamental to delivering safe, person-centred, high-quality disability supports.
Our commitment extends beyond legal compliance. We believe every individual has the right to know how their personal information is collected, used, stored and protected. We are committed to maintaining the highest standards of privacy, information security and ethical practice across every aspect of our organisation.
We recognise that protecting privacy is essential to building trusted relationships with participants, families, employees, healthcare professionals and the wider community. Privacy is not only a legal responsibility—it is a fundamental part of delivering safe, respectful and person-centred disability supports.
Our privacy and information management practices comply with applicable Australian legislation, including:
Our Privacy Principles
Horizon Living Group is committed to handling personal information lawfully, fairly and transparently.
Our privacy practices are guided by the following principles:
Definitions
To help explain this Privacy Policy, the following definitions apply:
Personal Information
Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, as defined under the Privacy Act 1988 (Cth). This may include information such as a person’s name, contact details, date of birth, health information, NDIS participant details or other information that identifies an individual.
Sensitive Information
Sensitive Information is a category of Personal Information that receives additional protection under Australian privacy legislation. It includes health information, disability information and other sensitive personal information. Horizon Living Group only collects Sensitive Information where it is reasonably necessary to provide our services, with the individual’s consent, or where authorised or required by law.
Information We Collect
Depending on the services provided, we may collect information including:
We only collect information that is relevant to providing safe, effective and individualised supports.
Why We Collect Personal Information
Personal information helps us deliver safe, responsive and person-centred services.
We collect information to:
Where possible, we will explain why information is being collected before or at the time it is collected.
How We Collect Information
Information may be collected through:
Where practical, personal information is collected directly from the individual or their authorised representative.
Information You Provide Through Our Website
When you visit our website, you may voluntarily provide personal information by:
Information submitted through our website is used only for the purpose for which it was provided.
Website Cookies & Analytics
Our website may automatically collect limited technical information including:
Cookies help improve website functionality and user experience.
You may disable cookies through your browser settings at any time; however, some website features may not function correctly.
Marketing Communications
Where you choose to subscribe to updates or communications from Horizon Living Group, we may occasionally send information about our services or organisational updates.
You may unsubscribe at any time by contacting us or using any unsubscribe option provided.
We do not send unsolicited marketing communications.
Information Sharing
Horizon Living Group respects the confidentiality of all personal information.
Information is only disclosed where:
Information may be shared, where appropriate, with:
We never sell, rent or trade personal information.
Information Management
Horizon Living Group maintains secure systems to ensure participant information remains:
Access is granted strictly on a need-to-know basis.
Every employee and contractor has an obligation to protect confidential information throughout and after their engagement with Horizon Living Group.
Information Security
Protecting confidential information is a core organisational responsibility.
We implement appropriate administrative, physical and technical safeguards including:
While no electronic system can guarantee absolute security, Horizon Living Group continually reviews and strengthens its security practices to minimise risk.
Data Breach Response
Should Horizon Living Group become aware of a privacy breach that may result in serious harm, we will:
Participant Rights
Every participant has the right to:
Horizon Living Group respects every person’s individuality, culture, identity, beliefs, language, sexuality and personal preferences.
Safeguarding Commitment
The safety, dignity and wellbeing of participants are central to everything we do.
Horizon Living Group maintains zero tolerance for:
Safeguarding principles are embedded throughout recruitment, onboarding, supervision, risk management, participant planning, incident reporting and continuous improvement.
All workers have an obligation to report actual or suspected risks immediately.
Accessibility & Inclusion
Horizon Living Group is committed to ensuring our services are accessible to everyone.
Where appropriate we provide reasonable adjustments including:
We strive to ensure every person can engage with our services confidently and respectfully.
Employee & Recruitment Privacy
We also collect personal information relating to prospective and current employees.
This information may include:
Employee information is managed confidentially and only for legitimate employment purposes.
Access to Personal Information
Individuals may request access to their personal information or request corrections where information is inaccurate, incomplete or out of date.
Requests will be managed in accordance with applicable privacy legislation and organisational procedures.
To protect your privacy and the privacy of others, Horizon Living Group may request reasonable proof of identity before providing access to personal information or making corrections to personal records.
Where access cannot be provided, we will explain the reasons where permitted by law.
Retention of Information
Personal information is retained only for as long as necessary to:
When information is no longer required, it is securely destroyed or permanently de-identified where appropriate.
Complaints & Feedback
We welcome compliments, feedback and complaints as valuable opportunities for continuous improvement.
Feedback may be provided:
All complaints are managed fairly, respectfully, confidentially and without victimisation.
We aim to acknowledge complaints within 7 business days and will investigate and respond as promptly as reasonably practicable, taking into account the nature and complexity of the matter.
Where appropriate, complaints are investigated promptly and corrective actions implemented to improve our services.
If you are not satisfied with the outcome of a complaint, you may contact:
NDIS Quality and Safeguards Commission
For privacy-related concerns, you may also contact:
Office of the Australian Information Commissioner (OAIC)
Intellectual Property
Unless otherwise stated, all content published on this website, including text, logos, branding, graphics, policies, documents and images, is the property of Horizon Living Group Pty Ltd.
No material may be copied, reproduced, distributed or published without prior written permission.
Third-Party Websites
Our website may contain links to third-party websites or utilise third-party services such as mapping services, analytics providers or social media platforms.
These external websites operate independently and have their own privacy policies.
Horizon Living Group accepts no responsibility for the privacy practices or content of third-party websites.
