A missed appointment because transport fell through can throw off an entire week. Horizon Living Group provides NDIS Travel & Transport support across the Perth Metropolitan Area, assisting participants to get to medical appointments, community activities and everyday commitments. Support workers accompany participants safely and reliably, whether that means driving them directly or building the skills needed to travel independently. Good transport arrangements free up time and energy for what actually matters attending appointments, staying active in the community and keeping to a routine that works.
Travel & Transport support under the NDIS covers the assistance a participant needs to get around safely, whether that’s a support worker driving them, accompanying them on public transport, or gradually helping them travel with less support over time.
It suits participants who face physical, cognitive or sensory barriers to getting around on their own, and equally suits those who just need dependable, coordinated help attending regular commitments. There’s a practical side to this that’s easy to overlook until it’s missing: keeping medical and allied health appointments, getting to work or study, running errands, and taking part in social activities, all without a family member having to rework their own schedule around it.
Consistent transport also keeps participants connected to healthcare providers, education, employment and community networks. These connections matter for long-term wellbeing, not just day-to-day convenience.
Support workers assist with getting to medical appointments and hospital visits, along with allied health sessions covering physiotherapy, occupational therapy and speech pathology. Shopping trips and daily errands are covered too, as are outings tied to community activities and social connection. For participants studying or working, transport support extends to education, training and employment commitments, helping keep those routines steady.
Some participants are working towards greater independence with public transport. In these cases, support workers help with route familiarisation and building travel confidence step by step. Where it’s useful, we also help participants and families map out transport arrangements around appointment schedules or plan reviews, so the support stays workable as circumstances change.
Support is shaped around each participant’s own goals and NDIS plan rather than a set formula. Participants have a say in how support is delivered preferred vehicles, routines, and how much assistance they actually want.
Safety comes first, and so does reliability. Support workers turn up on time, drive carefully, and treat participants with the same respect and dignity they’d expect for themselves. Communication stays responsive, so if an appointment shifts or a routine changes, that’s managed without fuss.
Families, Support Coordinators, Plan Managers and healthcare professionals are kept in the loop too. Transport support often works alongside other services participants may be accessing, including Community Nursing, Personal Care, Household Tasks, Community Participation and Development of Daily Living Skills, and we coordinate accordingly.
Horizon Living Group is a Registered NDIS Provider operating out of Perth. The Director brings more than ten years of healthcare and aged care leadership, with a background in governance, quality management and person-centred service delivery experience that shapes how the organisation operates day to day.
Support workers are experienced in disability and healthcare settings, and communication with participants and their networks stays consistent and clear. Support is tailored to individual circumstances rather than delivered as a one-size-fits-all package, and referrals are processed quickly so participants aren’t left waiting longer than necessary. Quality care, delivered in line with Australian healthcare standards, remains the focus throughout.
Yes, every support plan is developed around the participant’s individual goals, preferences and funded supports. Plans are reviewed regularly to ensure they continue to reflect the participant’s current needs and circumstances.
Support workers are matched based on the participant’s support needs, personal preferences and scheduling requirements. We consider compatibility carefully, as consistency between participants and their support workers contributes to better outcomes.
In many cases, yes. Depending on the type of support and staff availability, services can be arranged outside standard business hours. This can be discussed during the initial consultation or referral process.
Frequency depends on each participant’s NDIS plan and personal circumstances. Supports may be arranged as a single weekly visit or on a more frequent basis, depending on funded hours and individual needs.
You can contact our team by phone, email or through the enquiry form on our website. Our team is available to answer questions about services, eligibility and the referral process.
Yes, we offer consultations to discuss participant needs, support options and how our services align with individual NDIS plans. Consultations can be arranged as part of the referral process or as a standalone enquiry.
Travel & Transport support is available across the Perth Metropolitan Area. Horizon Living Group works alongside participants, families, Support Coordinators, Plan Managers and healthcare professionals to fit transport arrangements around each person’s broader support plan and daily life.
